Google reviews - gaining credibility

Customers have a number of ways that they can leave a review....

• Directly from search results 
• Going directly to the Google Business page
• From Google maps - from mobile devices

For this process instruction i will cover how your clients add reviews directly from mobile devices to add reviews directly from the search results and also when the GMB page has been visited. leaving a review from Mobile devices will be covered in a separate tutorial

1. Directly from search results:

a. Log into the Google account by clicking sign in and entering your username and password. When signed in your Google username should appear in the top right hand corner. Reviews can only be left by a google account holder (gmail or other)

b. Search for business name

c. When the search results are displayed click on write a review . This link should appear below the web address or within the knowledge card on the right of the screen.

d.Your customer can then leave a review regarding the experience they had by typing comments into the box

2. Leaving a review from the Google My Business page. 

Customers can leave a review from the GMB page when a customer navigate to the page form a link on the website or a link may have been sent to the customer)
Click on the pencil mark within the banner that appears on the page

Your customer can then leave a review regarding the experience they had by typing comments into the box.

Please see step by step video below:

Posting to your GMB page

Introductory instructions on how to manage Google My Business Pages

1. Sign in to your Google account.


2. Click on the +xxxxx button in the right hand corner of the page to access your 'personal' Google profile.

3. Hover cursor over the Home page on the top left hand corner of the page, then  Select 'Pages' from the drop down menu.

4. Select the Google My Business page you want to access and click on the blue box ‘manage this page’




You are now on your Google Plus Page, to write a post click into the box which says ‘Share what’s new...’

5 Decide who to share the post with - Public , specific circles or to communities that you have joined.

  (Please also see link to Google for sharing posts

6 See Video below for a step by step guide on creation of posts

Accessing your Google My Business page

Introductory instructions on how to manage Google My Business Pages

1. Sign in to your Google account.


2. Click on the +xxxxx button in the right hand corner of the page to access your 'personal' Google profile.

3. Hover cursor over the Home page on the top left hand corner of the page, then  Select 'Pages' from the drop down menu.

4. Select the Google My Business page you want to access!

5. Please see Video tutorial below for the step by step process